UPLAND HILLS HEALTH RECEIVES 2021 PRESS GANEY GUARDIAN OF EXCELLENCE AWARD®

Upland Hills Health has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, the national leader in healthcare consumer and workforce engagement. Press Ganey recognizes Upland Hills Health as a top-performing healthcare organization achieving the 95th percentile or above for performance in patient experience.

The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients.

“Press Ganey is honored to recognize Upland Hills Health as one of the nation’s leaders in patient experience, engagement and clinical quality.” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by their incredible efforts, and ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”

Lisa Schnedler, President and CEO of Upland Hills Health places the award recognition squarely on the outstanding employees at UHH.

“Thank you, Press Ganey, for honoring UHH with this recognition. Our employees are caring and serving in extraordinarily challenging circumstances,” Schnedler emphasizes. “As a team, our staff members continue to perform with excellence in the delivery of care and service to our patients. This award has been earned by a personal commitment made by every Upland Hills Health employee to bring the best care to our patients and to our community, every day.”

Julie Holmer, Risk Manager at Upland Hills Health, believes the attention given to customer feedback drives improvements made by the entire UHH team.

“Our achievements are shaped by the strength of the foundation set by our leadership, personal integrity, hard work and unwavering determination,” Holmer describes. “In five short words ‘we believe in each other.’ At Upland Hills Health, we take every opportunity to embrace feedback – positive or negative. The information received from Press Ganey provides valuable insight. Our team excels with sincere effort, intelligent direction and skillful execution towards a shared result.”

Upland Hills Health official further explained that Press Ganey’s Guardian of Excellence Award® demonstrates that the communities of southwest Wisconsin receive top-rated care close to home.

To see the list of award winners visit: https://www.pressganey.com/about-us/client-awards-program/2021-guardian-excellence-award-winners

About Press Ganey
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.